At Officialsartoria, we want you to love your purchase. If for any reason you are not satisfied, our refund and return policy is designed to make the process simple and transparent.
Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- Customized or final-sale items are non-returnable.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable, unless the return is due to a damaged or incorrect item.
Exchanges
- We currently do not offer direct exchanges. If you need a different size or style, please place a new order after your refund is processed.
Damaged or Incorrect Items
- If you receive a defective or wrong item, contact us immediately at officialsartoria@gmail.com or call us at +1 (575) 213-7289.
- We will cover the return shipping costs and ensure you receive the correct item.
How to Request a Return
- Email us at officialsartoria@gmail.com with your order number and reason for return.
- Our team will provide return instructions.
- Ship the product back to us following the instructions.
